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Job Classification: Contract 1.50%Monitors and promotes quality achievement and performance improvement within the support organization. Develops, implements, communicates and maintains a competency program to assist Service Desk Agents with the quality of their personal interactions with customers. Measures and reports on individual agents as well as the overall support organization. Monitors, observes and listens to interactions (phone, email) with customers for quality assurance purposes. Reviews ... ... Read job description >>
Job Classification: Contract Our client is looking for a Help Desk Analyst to join their team in a contract to hire role. On a day to day basis this person will be taken calls that will focus around Structured Cable,--BICSI, Phone systems, Avaya, Cisco, and Notel. Candidate will be working with internal clients and trouble-shooting issues over the phone. To be qualified for this position our client is looking for ideally someone with 2 years experience working on a Service/Helpdesk and trouble-shooting ... ... Read job description >>
Service Desk/Help Desk Specialist - Tempe, AZ The Service Desk Senior Specialist will provides technical guidance in activities associated with the identification, prioritization, and resolution of reported problems by telephone or e-mail. Activates include recognition, research, isolation, resolution, and follow0up e-mail. Screens, refers, and diagnoses internal inquiries and work requests as they relate to maintenance of personal computers utilizing experience and understanding its environment. ... ... Read job description >>
Job: Information Technology Organization: Adventist Health System Information Services Shift: Day Job Posting: Sep 28, 2011 Job Description This position reports out of our AHS-IS Lake Mary office. The Customer Service Analyst Associate under the direct supervision of the Assistant Manager - Help Desk, will provide Level One Call Center support for all AHS-IS supported systems, applications, and equipment. Creates and maintains Help Desk knowledge base documentation. Monitors and processes Help Desk ... ... Read job description >>
Title: Help Desk Manager Location: Savannah, GA Description: Memorial University Medical Center in Savannah, GA has an immediate need for a Help Desk Manager. This is a great opportunity for an experienced call center manager to guide the strategic direction of our contact center. This role will play a critical role in developing a team oriented environment which fosters positive feedback, continuous development / training, continual improvement methods and change management. Responsibilities: • ... ... Read job description >>
This Dallas-based industry leader has an immediate Full time opening in Dallas for a Junior Help Desk Support Technician. This position requires a Bachelors Degree (preferably in Computer Science) and less than 2 years of Help Desk/Desktop Support experience. Retail industry experience is preferred. Must be able to answer the following questions: What is a DNS Server? What is a DHCP Server? What is a Subnet Mask? What is a Gateway? This Junior Help Desk Support Technician will be responsible for ... ... Read job description >>
This Dallas-based industry leader has an immediate Full time opening in Dallas for a Junior Help Desk Support Technician. This position requires a Bachelors Degree (preferably in Computer Science) and less than 2 years of Help Desk/Desktop Support experience. Retail industry experience is preferred. Must be able to answer the following questions: What is a DNS Server? What is a DHCP Server? What is a Subnet Mask? What is a Gateway? This Junior Help Desk Support Technician will be responsible for ... ... Read job description >>
Looking for a Help Desk Support consultant to provide 1st and 2nd level technical support. Description: * Help Desk Support consultant will be responsible for 1st and 2nd level technical support to users of business applications and provide troubleshooting for hardware related issues. * He/she will also provide appropriate escalation if unable to resolve the problem. * In addition, this position will be required to document, track, and monitor the problem to ensure a timely resolution. * Updates ... ... Read job description >>
This nationwide industry leader has an immediate Full time opening for a Help Desk Analyst in their Las Colinas (Irving, TX) office. This position requires a Bachelors Degree, a stable work history, and Help Desk experience in the distribution or retail industry. Would consider recently degreed candidates or those re-entering the workforce, looking to get into a help desk role. Requires excellent oral and written communication skills and customer service skills. Requires a proficiency with Windows, ... ... Read job description >>
Our client is seeking a Network Help Desk Coordinator for their Seattle, Washington location. Principle Duties & Responsibilities: Provide support for calls, email, and web submits to ensure all interactions are timely and professional Provide support to employees who use the company's various computer and communications systems Maintain records on user problems and provide information to users on resolution status Communicate to users and publish to the Enterprise Computing Help Desk website the ... ... Read job description >>